How does a fountain pen actually work?
The writing properties of a fountain pen are largely determined by the thickness, design and material used for the nib, in combination with the ink feeder. The fountain pen writes because of the capillary action of the ink feeder system, in combination with the nib and the surface tension of the ink on the nib. Due to this combined effect, the ink 'flows' on to the paper. The nib acts as carrier and positioner. It is also very important that the space vacated in the cartridge by the used up ink is well filled with air, otherwise a vacuum is created and the capillary action stops.
What does 10, 14 or 18 carat gold actually mean?
Gold in its pure form – 24 carats – does not have an attractive colour for many people and is also very soft. To change the colour and improve the strength, other (precious) metals are added to the pure gold, i.e. silver and copper. We then refer to an alloy with a carat value of less than 24. Fourteen carat gold means that the product consists of 14 parts gold and 10 parts other metals (58.5% gold, 23.5% silver and 18% copper). All 14 carat products have the official carat '585' designation, referring to the percentage gold. The same applies to 10 and 18 carat products.
What does Sterling Silver actually mean?
Sterling silver can be compared with approximately 22.5% carat gold, except that there are only two contents in silver: 850 and 925 silver. Silver is also mixed with other metals to bring the hardness and colour up to the desired level. There is 850 silver, or 85% silver and 925 silver, or 92.5% silver. For a silver product or object to be given the 'Sterling' designation, at least 92.5% of its weight must consist of pure silver. The Cross silver pens are Sterling silver and therefore do not have a lower layer made of another material. Apart from the movement, the pen is entirely Sterling silver.
What is a Selectip pen?
Selectip pen is a registered trademark of Cross, that the market mainly refers to as rolling ball. 'Selectip' is derived from the English word 'select', indicating that the owner can make a selection from four different refills that fit in a Selectip pen; a jumbo ballpoint refill, a rolling ball refill, a fineliner refill and a document marker pen. The Cross Selectip pen is thus one of the most versatile writing instruments on the market.
What is gel ink?
Gel ink is a modern form of ink (water-based) that writes more fluently than the familiar oil-based ink, as used in most ballpoints. With Gel ink, the writing pleasure you experience is comparable with that of a fountain pen. Gel ink is available in the Ion, the Vice and the Penatia Gelicious.
How is Cross able to offer a lifelong warranty on its writing instruments?
Cross pens are subject to the strictest quality requirements and undergo various long-term test procedures, including writing, use, drop-testing and corrosion tests. The corrosion test entails hanging the pens for four days in an area with salt water. None of the materials that we use must rust as a result of this. With the drop test, we let a finished product fall 2,500 times from a particular height above the ground. During the entire test phase, checks are performed to see whether the pen continues to function properly. During Cross durability test, the pen mechanism is opened and closed more than 100,000 times. This is equal to more than 20 years of normal use. A product may only leave the factory when it is 100% certain that it is perfect. Should a mechanical or technical defect subsequently occur for one reason or another, you as owner may return the product to us at any time during your life. Following inspection, Cross will then replace or repair it. free of charge.
Which parts and materials are used during the production of a luxury writing instrument?
Most luxury writing instruments have at least 15 different parts. The main component is metal or a synthetic resin. The final finish, such as gold, epoxy or lacquer, is then applied to this.
How do I recognise a Cross product?
All Cross products have unique features. The black conical top on our Century models is a registered product feature, for example. Another trade mark is the name 'Cross', which is engraved on the clips and/or caps of all writing instruments.
If my writing instrument no longer functions properly, how can I have it repaired?
All Cross writing instruments and desk sets have a lifelong warranty against mechanical defects. Any product or product part that shows a defect will be replaced or repaired. Leads, erasers and ink refills that are worn out or depleted after normal use are excluded from this warranty. Also excluded are fountain pen nibs and other parts that get damaged by shock, inexpedient use or clearly improper use.
Refill retracts into barrel (loose refill)
Turn cap counter-clockwise to retract refill point. Remove cap and tighten refill clockwise.
Poor ink flow (dirty feed system)
Soak nib and front section overnight in lukewarm water with a few drops of dishwashing liquid. The following day, clean thoroughly with converter.
Lead will not come out
Turn the cap clockwise to put pencil into the writing position. Make sure that there is lead in the cassette.
Lead retracts when writing (lead too short)
To advance a new lead from Cassette - Remove cap with point facing downward and press down on the eraser until it clicks. Repeat approximately 12 times. Twist cap clockwise until lead is exposed. Once exposed, advance lead by applying a slight pressure to the tip. If cassette is empty, replace.
Lead will not retract (pencil is not in retract position)
Two leads may stack on top of each other preventing lead from retracting. To correct this, pull out 1 1/2 inches of lead from tip of pencil, and shake the pencil lightly with the point up.
Lead advances while erasing (pressing too hard)
Place pencil in retract position and push the lead and protector into pencil. Turn cap clockwise to extend lead.
Lead breaks while writing (pressing too hard)
Use pencil with less lead exposed beyond the protector.
Lead protector drags on paper while writing
Turn cap clockwise to extend the lead.
Lead extends from cassette when pulled from pencil
Push lead back into cassette before returning the cassette to pencil.
Operating Instructions - 0.5MM Pencils
TO EXTEND / ADVANCE THE LEAD: IMPORTANT - Be sure to keep the pencil point down when extending the lead and turn the cap once to the right and proceed with one of the following: WITH CAP ON AND PENCIL POINT DOWN: Hold the pencil barrel and TWIST the cap clockwise until the lead and the lead protector are exposed. The pencil is now in the writing position. WITH CAP OFF AND PENCIL POINT DOWN: Press down on the eraser several times (12 - 20 times) to extend the lead. The pencil is now in the writing position.
TO RETRACT THE LEAD: Twist the cap counter clockwise until you hear it click. Push the lead inside by pressing the exposed lead against any surface or the tip of your finger. Lock the lead in place by twisting the cap to the right or clockwise until you hear a click again.
TO REPLENISH THE LEAD: Note: Cross has two different models of mechanical pencils: Cassette and Cassetteless. In order to determine which pencil you have, remove the cap and examine the top of the lead storage area. If the band at the base of the eraser is black, (Cassette) Insert a new cassette as follows: Grip the black acrylic eraser holder and pull gently. Once out, Shake the cassette to make sure that it is empty. Push a new Cross 0.5mm lead cassette into the pencil barrel until a click is heard. Turn the cap clockwise to put the pencil into the writing position. Follow the Extend/Advance Lead Instructions to activate. If the band at the base of the eraser is chrome, (no black showing), (Cassetteless) remove the eraser and insert nine pieces of 0.5mm leads into the storage cavity. Return the eraser to seal the top and follow the Extend/Advance Lead Instructions to activate.
As a commitment to the level of quality and service for which A.T. Cross has become famous, replacement parts for select products for your convenience are available. Refills and Ink Genuine Cross refills ensure the optimal performance of your Cross writing instrument.
Gel Ink Refills Cartridges
Pencil Leads & Erasers
PDA Stylus Refills
Replacement Nibs Fountain pen nibs are available for purchase.
Over 80 replacement nibs of varying styles and widths are offered For Cross Townsend, Century II, and ATX fountain pens. Note: Replacement nibs include the entire front section of the pen, and are designed and developed for Cross fountain pens only.
Century II Nibs
Cross Townsend Nibs
Fountain pen converters available in screw-in and push-in models.
Screw-in style converters are for Century II and ATX fountain pens.
Push-in converters are for Cross Townsend fountain pens.
Fountain pen converters enable the use of bottled ink in place of fountain pen ink cartridges.