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Delivery & Shipping


We ship goods all over the world.

The carriers we use are Royal Mail, Parcelforce, UPS, DHL, DPD, FedEx and OCS Worldwide. For all overseas orders outside the United Kingdom, the shipping charge will be calculated on weight, number of items and destination. However the best way to see the actual charge is to add your items to the shopping basket and select the delivery location; at which point the shipping value will be displayed automatically. Please note in viewing the shopping cart in this way you have not actually placed an order.

If you are happy to proceed with your order after viewing your shopping cart, please enter payment details as instructed and then submit your order for processing.

Due to restrictions imposed by the courier, we may not be able to send some of our products overseas, for example, pressurised containers, toxic substances, particularly heavy items. You will be advised of any products affected by the restrictions during checkout.

Occasionally, we may be unable to deliver to a destination due to a variety of circumstances - if this is the case you will not be able to select a delivery address during checkout.

Shipments made to countries outside the European Union may be subject to import duties which are the responsibility of the purchaser. As duties vary from country to country, we suggest that you contact your local authorities for further information.


We aim to dispatch all orders as soon as possible, depending on stock availability. Please allow up to 7 working days to receive your goods, and we will inform you by e-mail if there should be any significant delay. Please include a valid post code for all addresses as this helps speed up the delivery time of your order.

Orders may require a signature on delivery, so please make sure that a delivery address where you know that someone will be available to sign for your package is supplied.

If for some reason your parcel does not arrive within the expected delivery time period, please contact our Customer Service Team by email: info@presencedirect.com or by Telephone Number: +44 [0] 28 9182 0222.



UK -   England

           Northern Ireland



           Channel Islands

           Isle of Man

           Scottish Highlands


All Orders up to £24.99: £3.95

Orders may be tracked via the the Royal Mail or Parcel Force websites as appropriate:



We will send you an automated email containing your tracking number once your order has been dispatched.



Republic of Ireland

Orders of £25.00 and over - FREE

Orders up to £24.99: £10.00


EU countries [Except UK and   Ireland]

All orders: £20.00

European Countries outside EU

All orders: £30.00

US (including Virgin   Islands & Outlying Islands)


Orders of £300.00 and over - FREE

Orders up to £299.99: £30.00


FAR EAST (China, Hong   Kong, Japan, Malaysia, New Zealand, Singapore, Taiwan, Thailand)


Orders of £500.00 and over - FREE

Orders between £300.00 and £499.99: £30.00

Orders up to £299.99: £60.00

Rest of the World


BFPO & Foreign & Commonwealth Office

Orders of £50.00 and over - FREE

Orders up to £49.99: £10.00

VAT on products is deducted during checkout. 

 PLEASE NOTE: These prices are correct for all parcels under 20kg in weight. Any large orders over this weight may be subjected to additional shipping charges.

 We will notify you once your order has been checked.

If you cannot find your chosen destination from the list above please contact our Customer Service Team by email: info@presencedirect.com or by Telephone Number: +44 [0] 28 9182 0222 and they will be happy to send a quotation for your chosen destination.


Ordering by Telephone or In Writing by Post

We understand that you may not have confidence in buying online. As much as we can assure you that it is safe to purchase goods online, you still may prefer to order by telephone or in writing. Therefore we offer an ordering service by telephone or post for those who do not wish to purchase online.

How to order

To order by telephone, simply call us and if you wish to provide your contact telephone number we will call you back promptly. We will collect all your delivery details, the product(s) you wish to order and then we will take your card details for payment. Please note we do NOT store any credit/debit card details. Any card details taken are entered directly into our card machine or online terminal, so that your details are safe and secure. For your own security please do not include any card details within e-mails at any time.

Delivery address

For security reasons when ordering by telephone, your delivery address must be the same as the cardholder’s address. This is because the facility for security checks is unavailable when the payment has not been made through our online system, so you will be limited to one address.

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