Payment Methods

All major Credit and Debit Cards are acceptable methods of payment. Our Terms are payment in full. All goods remain the property of the Presence until paid for in full.

All payments are made through our Sage Pay Secure Payment Page, a world-class, secure online service for card payment authorization removing any worries you may have about purchasing online. Payment is taken at the point you confirm your order.

 

Presence Website Pricing

All transactions on the Presence website are in UK Pounds Sterling.

An approximate conversion to US Dollars and Euros is shown below the UK Prices on the product pages. These are for guidance only, and the amount that is debited from your account will include shipping costs for your country, and be charged at your bank’s exchange rate on the day of transaction. Your card will be charged in the currency of the country in which your card is registered regardless of the delivery address.

 

FREE GIFTS & PROMOTIONS

To offer even more value to our customers we often run promotions. Promotions may take the form of a free gift, a special discount, or special product offers. Promotions may be available when you spend over a certain amount and may only be available for a limited period. Where a promotion is available for customers who spend over a specific amount this will exclude delivery charges.

We also run other promotions occasionally, including "Buy Two, Get One Free", "Three For the Price of Two", "Buy Any 3 for £21.95” etc. When one of these promotions is running please be very careful about adding everything you expect to receive into your basket. Your basket will then calculate and display any discounts due. We will not ship any items which are not shown in your basket, so if it is not in there, recheck the promotion. As an example, in a "Buy Two, Get One Free" promotion you would need to add all three items into the basket which will then automatically recalculate the total so that the cheapest priced item is shipped free.

Promo Codes

Sometimes we offer Promo Codes. These may be sent to Presence email subscribers, or distributed through partner websites. You may also sometimes find them in magazines. They are very simple to use: you will be provided with a code e.g. PRES21 which you can use for a stated period of time to make use of the offer.

To take advantage of the code simply add the relevant products to the basket and proceed to checkout. At the checkout you will find the box where you can enter the code e.g. PRES 21. If the code is valid, the checkout will update and the saving you have made will be displayed.

 

PRESENCE GIFT VOUCHERS

Sending a Gift Voucher is a simple way to send a gift and allows the recipient the freedom to decide on items of their choice.

We offer two types of Gift Vouchers:

Presence Gift Voucher Card

Our very popular "Presence Gift Voucher Card" may be used online or in Presence Retail Store. Decide on the required value ( £5, £10, £20, £25, £30, £50, £75, £100, £150, £200 or £500 ) of the Gift Voucher Card to give and go through the usual checkout and payment process online, or make payment in Presence Retail Store for that amount. You may choose to have the Presence Gift Voucher Card posted to you for giving to the recipient, or, if you prefer, with the name and address of the recipient supplied, we will post an attractive Presence Gift Voucher Card, with a message provided by you, directly to the recipient.

Presence eGift Voucher

The "Presence eGift Voucher” for using online is the quickest and most convenient way to send your gift. After adding the eGift Voucher of the required value ( £5, £10, £20, £25, £30, £50, £75, £100, £150, £200 or £500 ) to your basket, and providing the recipient's email address, go through the usual checkout and payment process. The eGift Voucher will be forwarded by email to the intended recipient, who will be able to redeem the eGift Voucher against any purchases they make on the Presence website.

Presence eGift Vouchers codes may only be used on www.presencedirect.com

In order to buy a Presence eGift Voucher Card, you must be registered to www.presencedirect.com

Buying or redeeming eGift Vouchers is subject to our normal Terms and Conditions and order validation procedures. 

Promotional discount is not valid when buying eGift Vouchers, although it is available when the eGift Voucher is being redeemed.

Purchase of a Presence Gift Voucher Card or eGift Voucher is non-refundable. 

The recipient of a Presence eGift Voucher must have a valid email address, and although it is possible to receive a Presence Gift Voucher Card or eGift Voucher without being registered to presencedirect.com, it is not possible to redeem before registration.

When you use the Presence eGift Voucher code, the amount of your purchase will be deducted from the balance on the card. Change will not be given. Any remaining balance may be applied to future purchases.

To find out your card balance, please go to My Account and click on My Gift Vouchers, or email or telephone us on +44 (0) 28 9182 0222.

If your order exceeds the amount of the eGift Voucher, the remaining balance must be paid by credit or debit card, or by PayPal.

If you request a refund for an order paid for by eGift Voucher, your refund will be processed to the same eGift Voucher account. It is not possible to issue refunds to alternative payment types.

Presence Gift Voucher Cards, eGift Vouchers and unused portions of eGift Vouchers expire one year from the date of issue.

presencedirect.com reserves the right to remove, block or de-activate eGift Voucher accounts without notice.

The Presence Gift Voucher Cards and eGift Vouchers cannot be redeemed or exchanged for cash or vouchers. All refunds / exchanges of goods purchased with the Presence Gift Voucher Cards and eGift Voucher Cards will be made in accordance with the Presence refund policy. This does not affect your statutory rights.

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