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Presence Price Guarantee

If you see the same item of equal quality at a lower price from an Official Authorised UK Stockist including costs we will always match the price. To advise us of the lower price which you wish us to compete with, please provide us with the name of the website address, or the URL of the product and the company telephone number. 

Once verified we will then adjust our price to you where applicable. We reserve the right not to accept an order if we are unable to reasonably price match or the Conditions below have not been met. 

If you have purchased an item from Presence within the last 30 days and you find the same item of equal quality at a cheaper price from an Official Authorised UK Stockist, we will refund the difference subject to a valid receipt of purchase and verification from the Stockist. We reserve the right not to refund if the proof of price is not verified or the Conditions below have not been met. 

The following Conditions apply to The Presence Guarantee: 

  • The Item must be new & complete with packaging and available to buy immediately within the United Kingdom.
  • The Item must be the same quality (not seconds or shop soiled).
  • The Item must be a current line (not on sale promotion or discounted clearance, or discontinued from a store or branch).
  • Not applicable to products sold by other online retailers and excludes the following - Factory Shops, eBay, Amazon and other auction and private member sites as the quality and origin of the goods cannot be verified.

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