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Presence Product Guarantee

All our products are supplied from the manufacturer or their approved suppliers to us. We have been appointed an Official Authorised UK Stockist and we are therefore able to vouch for the quality and authenticity of the products being offered.

All our products are guaranteed for at least one year, but many have considerably longer guarantees – please see individual product information. 

We will replace any goods found to be faulty within the guarantee period on presentation of a proof of purchase. 

In order to validate your product guarantee we ask all customers (both online and in store) to retain proof of purchase in the form of invoice or till receipt. In the event of any returns subsequently made during the guarantee period we will require proof of purchase in all instances. 

Please note the guarantee does not cover deterioration, damage or imperfections due to accident, misuse, discoloration, scratches, stains or impairment from overheating. In the event of the product range being no longer available, we will offer an alternative product of similar quality.

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