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Privacy Policy

PRESENCE fully respects your right to privacy and will not collect personal information about you on this website without your permission. Any personal information which you volunteer will be treated with the highest standards of security and confidentiality. All PRESENCE online purchases take place in a safe environment using the latest security technology to protect our customers.


Secure online shopping

When you place an order or access your account information, it is done using the Secure Socket Layer [SSL] encryption method - your details are encrypted before the information goes from your computer to our computer.

When this is happening you will see a padlock symbol at the bottom of the browser - this means that your details are totally safe and only Presence can see them. [Some browsers do not have this symbol – however, if the address of the web page starts with https, this also confirms that you details are secure.] This method is the recognised standard for secure transactions. Your payment details are held in an encrypted format by our payment providers [SagePay or PayPal] and Presence does not have access to your payment details.

We are PCI DSS compliant.

This policy [together with our Terms and Conditions and any other documents referred to] sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how it is treated. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.


This policy only applies to our site. If you leave our website, via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.


Collection and Use of Personal Information

PRESENCE does not collect any personal information about you on this website, apart from information which is volunteered by you. Under the UK Data Protection Act 1998, we follow strict security procedures in the storage of any information to prevent unauthorised access.

For general web browsing, no personal information is revealed to us.

For the purpose of the Data Protection Act 1998 [the Act], the Data Controller is PRESENCE, 3, McIlwaines Lane, Groomsport, County Down, BT19 6LN, United Kingdom (Registration Number: Z212183X)

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Customers have the right to request sight of, and copies of any and all Customer Records we keep, but we would be grateful to have reasonable notice for such a request. Where appropriate, we shall issue customers with any relevant written information, handouts or copies of records as part of an agreed contract and for the benefit of both parties. Customers are requested to retain copies of any literature issued in relation to the provision of our products and services.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our site [www.presencedirect.com] This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services.

We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to our website including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data whether this is required for our own billing purposes or otherwise, and any resources that you access.

Where we store your personal data

Authorised employees within the company on a ‘need to know’ basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

The Server on which your personal data is stored, is in the European Union and resides in an ISO27001 Certified Facility for your added peace of mind. No other Data is hosted on our Server. The ISO27001 Certified Facility ensures that the Data Centre has the relevant processes in place to protect access to the Data Centre etc.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot completely guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service when you choose to do so.

To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by e-mail, post or telephone.

If you do not want us to use your data in this way, please tick the relevant box situated on the form from which we collect your data.

Disclosure of your information

In exceptional circumstances, we may have to disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation to our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting the Data Protection Officer at email address: info@presencedirect.com, or call us on +44 (028) 9182 0222, or contact the PRESENCE Retail Store. Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Collection and Use of Technical Information

We do track general information about people visiting our website for statistical purposes. This does not include any personal information. This information is only used to determine the composition of our visitors and to record common behaviour.

Cookie Policy

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns. It does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage and navigation of the website by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service.

Cookies enable us to:

Estimate our audience size and usage pattern.

Store information about your preferences and so allow us to customise our site according to your individual interests.

Speed up your searches.

Recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

The table below lists the cookies we collect and what information they store.




The association with your shopping cart.


Stores the category info on the page, thus allowing the displaying of pages more quickly.


The items that you have in the Compare Products list.


Your preferred currency


An encrypted version of your customer id with the store.


An indicator if you are currently logged into the store.


An encrypted version of the customer group you belong to.


Stores the Customer Segment ID


A flag, which indicates whether caching is disabled or not.


You session ID on the server.


Allows guests to edit their orders.


The last category you visited.


The most recent product you have viewed.


Indicates whether a new message has been received.


Indicates whether it is allowed to use cache.


A link to information about your cart and viewing history if you have asked the site.


The ID of any polls you have recently voted in.


Information on what polls you have voted on.


The items that you have recently compared.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed us to use cookies.


The products that you have recently viewed.


An encrypted list of products added to your Wishlist.


The number of items in your Wishlist.


Presence Email Newsletters

If you have requested to receive our email newsletters telling you about the latest news from Presence including information about products, recipes, competitions and discount offers, we retain your email address, name, IP address and country. If you wish to unsubscribe, you may do so at any time by simply clicking the unsubscribe link at the bottom of any newsletter. Alternatively you may change your subscription settings by selecting Unsubscribe on any emails received or send an email via info@presencedirect.com to the Customer Services team, with ‘unsubscribe’ in the subject.

You have the right to request a copy of any information we hold about you. You may also request that any or all of this information is amended or deleted. If you wish to request a copy of your information, please email via info@presencedirect.com to the Data Protection Officer, Presence


Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, when appropriate, we will notify you by email. However, we advise that you check this page regularly to keep up to date with any necessary changes.

New data protection regulations [GDPR], effective from 25th May, 2018, have been introduced. We have updated our Privacy Policy outlining how we use your data, store and keep it safe, in line with the new General Data Protection Regulations [GDPR]

One of our highest priorities is your privacy and how we use the data you have provided by ordering or signing up with Presence. We will only ever use the details to help make your Presence experience as fine as possible.


If you have any queries about privacy, please contact the Data Protection Officer at email address: info@presencedirect.com, or call us on +44 (028) 9182 0222, or contact the Presence Retail Store.





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